Terms and Conditions for Billing and Payment

These Terms and Conditions ("Terms") govern the billing and payment policies between The Social Suite ("Agency") and its clients ("Client"). By engaging the Agency’s services, the Client agrees to the following Terms:

1. Fees and Invoicing

1.1 All fees for services provided by the Agency are detailed in the Client’s proposal or service agreement and are subject to these Terms.

1.2 Invoices will be issued on the first business day of each calendar month unless otherwise agreed in writing.

1.3 All amounts stated in invoices are in Euro’s and are exclusive of applicable taxes unless otherwise specified.

1.4 The Client agrees to provide accurate and up-to-date billing information at the time of signing the agreement and notify the Agency of any changes promptly.

2. Payment Terms

2.1 Payments are due within fourteen (14) calendar days of the invoice date unless a different payment term has been agreed upon in writing.

2.2 Accepted payment methods include bank transfer (SEPA) and credit card payments via Stripe. Clients are responsible for any transaction fees associated with their chosen method of payment. Additional payment options may be introduced at the Agency’s discretion.

2.3 Late payments will incur a penalty of [e.g., 2%] of the outstanding invoice amount per month or the maximum permitted by law, whichever is lower.

2.4 The Agency reserves the right to suspend services until overdue invoices are settled.

2.5 For monthly retainer packages, the minimum commitment is six (6) months. The invoice must be paid in full before the beginning of each month. Services will not commence until payment has been received.

3. Deposits and Retainers

3.1 A non-refundable deposit or retainer of 25% may be required before the commencement of services. This will be applied toward the first invoice unless otherwise stated.

3.2 Retainers must be replenished in accordance with the service agreement. Failure to do so may result in service suspension.

4. Project-Specific Fees and Adjustments

4.1 Additional fees may apply for services requested by the Client that are outside the scope of the original agreement. These fees will be agreed upon in writing before work begins.

4.2 If project specifications or deadlines are modified after the agreement is signed, the Agency may adjust the fees accordingly.

5. Cancellation and Refunds

5.1 The Client may cancel services by providing written notice at least 30 days prior to the next billing cycle. Any services rendered or expenses incurred prior to the cancellation will be billed and must be paid in full.

5.2 Refunds are only granted in exceptional circumstances and at the Agency’s sole discretion.

6. Disputes

6.1 Any disputes regarding an invoice must be raised within five (5) business days of the invoice date. The Agency will review the dispute and respond within a reasonable time.

6.2 The Client agrees to pay any undisputed amounts promptly.

7. Confidentiality and Data Protection

7.1 Both parties agree to maintain the confidentiality of all sensitive billing and payment information.

7.2 The Agency will comply with all applicable data protection laws and regulations in handling Client data.

8. Termination

8.1 Either party may terminate the agreement with written notice if the other party fails to meet its obligations under these Terms and does not rectify the failure within seven (7) days of receiving notice.

8.2 Upon termination, any outstanding invoices will become immediately payable.

9. Changes to Terms

9.1 The Agency reserves the right to update these Terms by providing written notice at least thirty (30) days in advance. Continued use of services after such changes will constitute acceptance of the updated Terms.

10. Governing Law

10.1 These Terms are governed by and construed in accordance with the laws of The Netherlands. Any disputes shall be resolved under the jurisdiction of the courts in The Netherlands.

By engaging The Social Suite, the Client acknowledges and agrees to these Billing and Payment Terms.

Contact Information: For questions regarding billing and payments, please contact The Social Suite.